Level 3 – Support Tech

Why Work At Techdoz?

Here at Techdoz, we strive to be the best we can possibly be, both for our clients and for our team. In serving our clients technology needs, it opens the door to amazing experiences that cannot be found sitting in a cubicle.

Each day is different from the last.

We foster a work culture that is based on collaboration because a team of independently talented people creates energy and creativity that cannot be matched. A job at Techdoz is challenging but rewarding. So if you are energetic, customer-focused and like the idea of working in a learning-friendly, rapidly evolving environment, you may have what it takes for a job at Techdoz.

The Role

Techdoz is committed to being a company of the highest quality in every aspect of the business. We are on the search for a Level 3 Support Technician to join our expanded team to maintain our clients full technology needs.

Responsibilities

  • Tier 3 client technical support and solution creation
  • Build and deploy solutions to automate maintenance, security, and deployment processes
  • Create or update accurate technical support documentation
  • Recommend and develop procedure modifications or improvements as needed
  • Conduct on-site and remote maintenance or support
  • Complete specials projects and assignments
  • Project support and systems administrative tasks

Qualifications / Requirements

  • Minimum 5 years of proven working experience in IT technical support or related technical position
  • College Diploma or University degree in related field
  • Extensive knowledge of Windows 10/11 and Windows Server 2016/2019/2022
  • M365 / Azure administrative experience
  • Networking / Security experience
  • A+ certification, Network+, or Sec+ is an asset but not required
  • Strong documentation and customer service skills
  • Strong attention to detail with the ability to prioritize, manage time, meet deadlines, multi-task, while working in a fast-paced environment
  • A highly motivated team player with the skills and ability to manage changing priorities
  • Exemplary attendance and punctuality
  • Ability to travel (Across Canada)

Security Requirements

  • Level 2 – Criminal Record and Judicial Matters Check (CRJMC)
  • Level 3 – Vulnerable Sector Check (VSC)
  • RCMP’s Canadian Criminal Real Time Identification Services (CCRTIS) certified criminal record checks

Additional Requirements

  • Possess a valid Ontario Driver’s License (Driving is an essential duty of position)

* All security checks are paid by Techdoz

Employment Type: Full Time

Start Date: December 12th, 2022

What We Offer

  • Competitive salary and benefits (including spouse) package
  • Flexible work arrangements (Hybrid)

Disclaimer: The job posting has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

How To Apply

Please submit your cover letter, resume, salary expectations, and availability in the below form. Ensure your PDF submission contains all necessary information. While we appreciate all inquiries, only those candidates selected for an interview will be contacted.

Click or drag a file to this area to upload.
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